Thank you for shopping at Sand Lark. We take pride in the quality of our leather products and aim to ensure your satisfaction. If you are not entirely happy with your purchase, we’re here to help.
1. Return Eligibility
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Items must be returned within 14 days of delivery.
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Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
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Proof of purchase (receipt or order number) is required.
2. Non-Returnable Items
We do not accept returns on:
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Gift cards
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Sale or clearance items
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Customized or personalized items
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Items showing signs of wear or damage
3. Return Process
To initiate a return, please contact us at info@sandlark.us with your order number and reason for return. Once approved, you will receive return instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method for your return.
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection.
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Approved returns will be refunded to your original payment method within 7–10 business days.
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Shipping charges are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original and place a new order.
6. Damaged or Incorrect Items
If you received a defective or wrong item, please contact us within 48 hours of delivery with photos and a description of the issue. We will resolve it promptly.
7. Contact Us
For any questions regarding returns or refunds, feel free to reach out:
📧 info@sandlark.us
📍 1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, USA
📞 +1 505 528 0681