Returns, exchanges and the 24-month guarantee
Returns & Warranty
30 days to change your mind, and a 24-month replacement guarantee against faults. Start either one with the form below.
Start a return or a warranty claim
One form for both. Send us the details and we'll come back with the next steps — including the return address, which depends on which fulfillment center your order shipped from.
- Send us the details Fill in the form with your order number and what's wrong. Please don't post anything back before you hear from us — parcels sent without approval can't be tracked to your order.
- We check it We look up the order and reply, usually within one business day. WhatsApp is answered 24/7 if you'd rather message.
- We send the return address If the request is approved, we email you a return authorization and the address to send the wallet to. It ships from a fulfillment partner, so the address depends on your order.
- Refund or replacement Once the wallet arrives and passes inspection, we refund your original payment method within 5 business days, or send the replacement.
Request a return
You have 30 days from delivery to return a wallet you've changed your mind about, and 24 months to claim a fault.
What the 24-month guarantee covers
Every Larkville wallet is handmade in small batches and checked before it ships. If something we made goes wrong within 24 months of delivery, we replace it. What follows is the whole of it — the limits are as important as the promise.
Covered
- Stitching that comes undone or unravels along a seam
- Edge coating that cracks, peels or flakes away
- Snaps, rivets or other hardware that fail or come loose
- Leather that splits or cracks through the grain under normal carry
- The RFID-blocking lining separating or failing inside a card slot
- A wallet that arrives with a fault already present
Not covered
- Normal aging — darkening, patina and the color shifting as the leather is carried. This is what full grain leather is meant to do.
- Scratches, scuffs and creasing from everyday use
- Card slots stretching because the wallet is carried overstuffed
- Water damage, heat damage, or drying a wet wallet on a radiator or in a dryer
- Damage from dye, polish, solvents or cleaning products
- Cuts, tears, pet damage, or anything caused by an accident
- A wallet altered, re-stitched or repaired by anyone other than us
- Loss, theft, or a wallet bought from a seller other than Sand Lark LLC
- Wear on a wallet used commercially rather than personally
Who it applies to. The 24-month replacement guarantee covers the original purchaser, on wallets bought from Sand Lark LLC, and runs for 24 months from the delivery date. It isn't transferable if the wallet is resold or given away.
What we need. Your order number, plus clear photos of the fault and of the whole wallet. We may ask you to send the wallet back at our cost so we can see the fault in person, and we may decline a claim where the photos or the wallet show the damage was caused by one of the situations listed under Not covered.
What you get. A replacement of the same model and color where we have it, or the closest comparable wallet if that model has been discontinued. A replacement carries the remainder of the original 24 months — it does not start a new 24-month term. We replace a given wallet once under this guarantee; if a replacement fails again from the same cause, we'll refund it instead.
Returns are separate. The 30-day return window in our Refund policy is for changing your mind. This guarantee is about faults in the wallet, and it doesn't replace the rights you already have under US consumer law.
Returns
30 days from the delivery date, as long as it's unused and in its original packaging. After that we can still help with a fault under the 24-month replacement guarantee, but not with a change of mind.
Return postage is yours for a change of mind. If the wallet arrived damaged, faulty or we sent the wrong one, we cover it. We recommend a tracked service — we can't refund a parcel that never reaches us.
Please don't. Orders ship from a fulfillment partner, so the return address depends on your order. A parcel sent to the wrong place can't be matched to you and may not be recoverable.
The fastest way is to return the original for a refund and place a new order, so you aren't waiting on two shipments in sequence. Tell us in the form and we'll set it up.
Warranty
Faults in how the wallet was made: stitching coming undone, edge coating peeling, hardware failing, leather splitting, or the RFID lining failing. It doesn't cover normal aging, scratches or accidental damage — those are listed in full above.
No, and it isn't a defect to fix. Full grain oil pull-up and crazy horse leather are meant to change: they lighten where they bend, darken as the oils settle, and pick up marks that rub out with a thumb. That's the finish doing its job.
Just your order number — we can look the rest up. The original packaging matters for a 30-day return, not for a warranty claim.
No. A replacement carries whatever is left of the original 24 months from your first delivery date.
Refunds
Within 5 business days of the wallet arriving and passing inspection, back to your original payment method. Your bank or card issuer may take a few days more to show it.
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Still stuck?
Talk to a person, not a help desk
Every message is answered by someone who can look up your order and actually fix it. Pick whichever suits you.
Free shipping
Free shipping on every US order, typically arriving in 3–5 business days.
Easy 30-day returns
Changed your mind? Return it unused within 30 days of delivery for a full refund.
24/7 WhatsApp support
Message us on WhatsApp any time, day or night. Email replies land within one business day.
