Shipping policy

We currently ship within the United States only, and shipping is free on every order.

Where we ship

All 50 US states, Washington DC, and US territories served by our carrier. We do not ship internationally at this time.

Processing time

Orders are picked and packed within 1–2 business days. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery estimates

Free express shipping on every order, typically arriving 3–5 business days after dispatch.

Delivery estimates are estimates, not guarantees. Carrier delays and weather can add time. Deliveries to Alaska, Hawaii and US territories may take longer.

Tracking

You'll get a confirmation email when your order is placed and a second email with tracking as soon as it ships. If tracking hasn't updated after 3 business days, contact us and we'll chase it.

Addresses

Please check your shipping address carefully at checkout. We can usually correct an address before dispatch if you contact us quickly, but once a parcel has shipped we can't reroute it. We aren't able to refund orders lost because of an incorrect address.

PO boxes and APO/FPO

If you need delivery to a PO box or an APO/FPO address, contact us before ordering and we'll confirm whether our carrier can reach it.

Lost or damaged parcels

If your parcel is marked delivered but you can't find it, check with neighbours and your building first, then contact us. If a parcel is genuinely lost or arrives damaged, contact us within 7 days of the delivery date and we'll replace or refund it.

Questions about a shipment? Email hello@sandlark.us or message +1 980 748 8855 on WhatsApp — we reply within one business day.