Refund policy
We want you to be happy with your wallet. If it isn't right, you may return it within 30 days of delivery for a full refund or an exchange.
What we can accept
- The item must be unused and in the condition you received it.
- It must be returned in its original packaging.
- Proof of purchase (your order number or confirmation email) is required.
What we can't accept
- Items showing signs of wear, scratching beyond normal handling, or personalisation.
- Gift cards.
- Returns requested more than 30 days after delivery.
How to start a return
Email hello@sandlark.us with your order number and a short note about what you'd like to do, or message us on WhatsApp at +1 980 748 8855. We'll reply with return instructions and an address. Please don't send anything back before you hear from us.
Return shipping
Return postage is the customer's responsibility unless the item arrived damaged or we sent the wrong product, in which case we cover it. We recommend a tracked service — we can't refund a parcel that doesn't reach us.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a few days more to show it. Original shipping charges, where they were paid, are not refunded.
Exchanges
The fastest way to swap a colour or style is to return the original for a refund and place a new order.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll replace it or refund it in full, including shipping.
Nothing in this policy affects your statutory rights.
Returns address
Sand Lark LLC
1209 Mountain Road Pl NE STE N
Albuquerque, NM 87110, USA
Please contact us before sending anything back.
Questions? Email hello@sandlark.us, message +1 980 748 8855 on WhatsApp, or use our contact page — we reply within one business day.
